Jose Duarte on how to improve customer service in an eCommerce environment
Incredible customer service doesn’t become less important in eCommerce simply because there is no face-to-face contact. To the contrary, it becomes more important than ever because comparing between different retailers is significantly easier. eCommerce sites are convenient and useful, but competition runs deeper and the best way to stand out from the competition is through […]
Jose Duarte discusses supply chain trends for 2019
A significant number of the key supply chain trends this year will build upon what has been seen in the last several years. There will, however, be some differences in certain areas and Jose Duarte, a successful businessman and entrepreneur from Costa Rica, shares his take on what’s in store for supply chains in 2019. […]