Jose Daniel Duarte Camacho, an influential figure in the iGaming industry, recently discussed the pivotal role of artificial intelligence (AI) in enhancing customer experience in the Latin American iGaming sector. Speaking at the LATAM Gaming Customer Experience Summit, Jose Daniel Duarte Camacho highlighted how AI is being used to deliver more personalized, engaging, and secure gaming experiences.
“AI is transforming the way we interact with our customers in the iGaming industry,” said Duarte. “By leveraging AI, we can offer players a more tailored and immersive experience, which ultimately leads to higher satisfaction and loyalty.”
Duarte provided examples of AI-driven innovations such as personalized game recommendations, real-time customer support through AI chatbots, and AI-enhanced security measures that protect players from fraud. These advancements have resulted in significant improvements in player retention and engagement in the LATAM market.
“AI allows us to better understand and meet the needs of our players,” Duarte noted. “As we continue to innovate, AI will be at the forefront of our efforts to enhance the customer experience in Latin America.”
